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FAQ - Payments

FAQ - Order processing

What kind of payments are possible? The invoice that the client receives from Smart contains Smart's bank details where the money should be transferred. In exceptional cases, however, payments can also be made via PayPal or Wise. Please note that this ofte...

Reimbursable goods

Expense reimbursement

What can be reimbursed? Advertising e.g. flyers, posters, social media campaigns Bahncard If you buy a BahnCard privately and also use it for business trips or travel to job interviews, you can claim the costs as income-related expenses. It is import...

Parental Leave

ABC of employment

What is parental leave? Parental leave is a legally protected period away from work for mothers and fathers who personally care for and raise their child. As an employee, you can request parental leave from Smart. You can take up to 3 years of parental leave ...

Social security contributions

Your employment Employment categories

When you are employed, social security contributions and wage tax are financed from your budget and paid to the relevant authorities by the cooperative. You are responsible for both the employer’s and the employee’s share. You can freely decide how much incom...

Change of personal details

Smart Portal

If your personal data has changed, please make sure to request an update of your profile information. Please update your profile as soon as there are important changes in place. Only then we can make sure that your payslips and other important documents are u...

The General Assembly - rights and obligations

The Cooperative The General Assembly

Being a member of the cooperative means having the right to vote at the General Assembly, which takes place at least once a year. Voting is based on the principle of one member = one vote, regardless of how many shares the member has acquired. The following...

The Executive Board

The Cooperative The Executive Board

The Executive Board of the Smart Cooperative consists of 2 representatives. The Executive Board is authorized to represent the cooperative individually and manages the cooperative's business. The Executive Board is elected by the Supervisory Board.  Since 2...

Invoice Delivery & X-Invoice

Order and invoice status

1. Sending Invoices When sending your invoices, an X-Invoice (X-Rechnung) in XML format is created in addition to the usual PDF file.Both files are sent together by email to your clients. The X-Invoice is a standardized, machine-readable format developed espe...

Gross, Net and Turnover

Your employment Employment categories

When you are employed as a member at Smart, you encounter different figures: net salary, gross salary, employer gross, and turnover. Net turnover: This is the amount Smart invoices to your clients. From this amount, the 9% Smart fee is also deducted. What rem...

Deadlines

Your employment

Here you can find all deadlines and dates relevant to your employment.   Request new employment / changes to employment by the 10th of the current month Register for / cancel the Jobticket by the 6th of the previous month Register for Urban...

Care Support Allowance (Pflegeunterstützungsgeld)

ABC of employment

Care Support Allowance (Pflegeunterstützungsgeld) Care support allowance is an income replacement benefit provided by long-term care insurance in the event of an acute care situation. Employees can take up to 10 working days off work per calendar year and per...

Students

ABC of employment

Please remember to send us your certificate of enrollment (Immatrikulationsbescheinigung) for each semester so that we can continue to employ you under the student employee (Werkstudent) rules. Student Employees (Werkstudent*innen) If you are a student and w...