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No Smart account yet? First, you should register in our Smart Portal. More info on the next steps in the portal can be found here. Logging in to your account in Smart Portal Go to and select the Sign in option to log in to your already existing account. ...
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Order rejected or client blocked
Your order has been rejected? Smart will reject the order from you if: The planned activity requires a license or a guarantee. The planned activity does not comply with the statute of the cooperative. The planned activity cannot be processed through Smar...
Cancelling orders
Attention: When canceling orders, invoices that have already been issued or planned are not automatically canceled. Please inform the advisor's team if invoices that have already been issued are also to be cancelled. We will contact you, if it is not clear wh...
Requesting changes
On the left in the graph below, find in which status is currently the order that you want to change and proceed accordingly. If you want to make a change to a recurring order, you can do so for an individual invoice as shown in point 4 above. If there is a ...
Check order status
What happens with the order After creating the order, it will be sent to Smart for confirmation. Here, we will take a closer look at the order and contact you if we have any questions or comments. If your order still needs to be confirmed by the client, it wi...
Check invoice status
Issued: these invoices have already been sent to the client and are waiting for payment. Drafts: Here you can find drafts of the invoices that are automatically generated in the portal 7 days prior to the invoice date (based on your order). As soon as t...
FAQ - Payments
What kind of payments are possible? The invoice that the client receives from Smart contains Smart's bank details where the money should be transferred. In exceptional cases, however, payments can also be made via PayPal or Wise. Please note that this ofte...
Reimbursable goods
What can be reimbursed? Advertising e.g. flyers, posters, social media campaigns Bahncard If you buy a BahnCard privately and also use it for business trips or travel to job interviews, you can claim the costs for this as income-related expense. In t...